The Code of Ethics establishes principles and ethical limits for the performance of EDP in all regions where it operates, respecting existing legislation, as well as the commitments that it assumes with the interested parties:
EMPLOYEES, All corporate body members, officers, and employees of EDP Group’s companies, regardless of title and relationship.
CLIENTS, Natural or legal persons to whom EDP provides services or sells products, in both a regulated market and a free market.
SHAREHOLDERS, Natural or legal persons (domestic or foreign) that own EDP Energias do Brasil S.A. shares.
SUPPLIERS AND SERVICE PROVIDERS, Natural or legal persons that supply products or provide services to EDP.
COMMUNITY, Organizations, institutions and civil society bodies representing the citizenry, clients, business segments, media, research institutes, organizations for social advancement and development.
GOVERNMENT, All instances of the Executive, Legislative and Judicial branches at the Federal, State, Municipal and District levels, regulatory bodies, parliamentary committees, consumer and environmental protection agencies and other direct or indirect public administration bodies.
The Ethical Channel is an instrument through which shareholders, employees, customers and suppliers can report conduct that they deem inappropriate per the Code of Ethics and that does not comply with internal policies, standards, procedures or internal controls.
Being recognized as a good governance practice, it promotes transparency and integrity. The Ethics Channel is a required tool by the Administration. In addition, there are several external entities that evaluate our companies and that consider this tool as essential so that business may be conducted in a sustainable manner.
In addition to ethical conduct, questions regarding internal management, accounting, auditing, monitoring or other issues that run contrary to requirements stipulated by legislation, regulatory agents or internal policies can be disclosed to the company through the Ethics Channel.
The message can be anonymous or named and confidentiality and non-retaliation is guaranteed, just as that no information that could identify or track the informant will be collected. Once the message is submitted, a protocol number is provided so as to consult the status of the process.
It should be clarified that in the exclusive case of complaints about interpersonal relationships involving company employees, these complaints will only be analyzed if the respondent identifies himself or herself. Be clear in the description of your complaint so that your message will be handled efficiently and effectively.
If your message relates to supply or quality of services, use the appropriate energy provider channels in your region, available on the company’s website.
In addition to this space on the Web, it is also possible to receive your communication in the post office using the address:
P.O. Box: 81004
Vila Nova Conceição-SP, Brazil
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